Sheriff Olajide Ahmed

Built and expanded client relationship management operations, effectively training and managing a strong team of client coordinators and sales representatives to achieve consistent Year-over-Year (YoY) sales growth.

Spearheaded Salesforce CRM optimization initiatives, enhancing lead management efficiency by 95% and effectively managing a portfolio of over 30,000 leads and 1,500 high-value clients.

Sustained approximately 90% customer satisfaction, evidenced by consistent 5-star Google ratings from HNI clients, driving high-ticket B2C sales exceeding $2,000 per transaction.

Consistently exceeded personal and team-wide annual sales targets (2021-2025), personally contributing over #600 million in organizational sales in 2025 through strategic partnerships.

Provided data-driven insights from lead feedback and consultations, significantly increasing prospect conversions to paying clients and meeting financial goals.

Established and maintained B2B partnerships with top Actors/Influencers and their brands, substantially increasing revenues and market share.

Orchestrated cross-functional projects with marketing, sales, medical, and executive teams to design and execute customer engagement and digital marketing campaigns, boosting client acquisition and sales performance.

Managed international training and strategic partnerships, including celebrity brand ambassador programs and affiliate marketing campaigns, contributing to increased organizational sales.

Achieved multiple 'staff of the month' awards for exceptional performance in meeting SLAs and unit targets on customer inquiries, demonstrating consistent excellence in service delivery.

Resolved complex inquiries and coordinated escalations, ensuring timely communication of solutions and achieving high customer satisfaction ratings.

Led specific projects within the contact center, recognized for attention to detail and leadership skills, resulting in consistent team recognitions.

Improved customer satisfaction through effective problem-solving, multi-functional team collaboration, and empathetic engagement, enhancing service process improvements.

Introduced and scaled an efficient system for outbound call management and feedback entry on the NAV platform, boosting team efficiency and productivity.

Updated account owner records on the CRM, ensuring cleaner and more accurate customer information to improve business intelligence.

Processed account opening by accurately entering data, uploading biometrics, passport photos, and signatures into the company's CRM system.

Corrected data entry errors and prepared detailed reports, preventing duplication and data degradation while maintaining optimal data quality levels.

Ensured data integrity and accuracy across office databases and records, preventing critical errors and supporting team performance targets.

Enhanced student performance in Chemistry and Mathematics through regular assessments and targeted feedback sessions.

Designed and assigned classwork, homework, and out-of-class activities to reinforce subject concepts and build student commitment.

Managed the chemistry laboratory, ensuring strict adherence to risk management and safety protocols, and maintaining a secure learning environment.

Performed various analytical tests on raw materials and finished products within the QC Chemistry Laboratory.

Maintained environmental safety protocols across the production line, QC laboratory, and water treatment facilities.

Conducted regular inspections of production lines, ensuring strict adherence to hygiene and safety standards.